Asinora
Sectors
Energy & InfrastructureAgri & FoodTextile & FashionReal Estate & PropertyManufacturing & IndustryMaritime & LogisticsTourism & HospitalityHealthcare & MedicalTechnology & DigitalInvestment & FinanceConstruction & Building MaterialsAutomotive & MachineryChemicals & PlasticsMining & MetalsPackaging & PaperFurniture & Home GoodsThis page explains the contractual terms governing your use of the Asinora platform.
Last updated: 2026-08-09
"Asinora", the "Platform", "we" or "us" refers to the platform operated under these Terms of Service ("Terms"). "User", "you" or "your" refers to any natural or legal person who registers for or uses the platform in any way. "Parties" refers to two or more users interacting during an introduction or deal process. "Content" covers all listings, requests, messages, documents, and profile information uploaded by users. "Deal" refers to the commercial transaction negotiated and approved through the platform. Asinora is a global intermediary and marketplace platform connecting businesses (SMEs, manufacturers, suppliers, service providers, distributors) worldwide for B2B trade. The platform provides AI-assisted matching, secure communication, document generation, escrow payment services, and dispute-mediation services to facilitate international trade.
To register on the platform, you must (a) be at least 18 years old or have reached the age of majority in your jurisdiction, and (b) have authority to act on behalf of a business or be an independent professional/freelancer. The platform is primarily designed for B2B (business-to-business) trade; it is not designed for use that could be characterized as consumer use (e.g., personal or household purchasing). During registration, you warrant that the information you provide is accurate, current, and complete. You are responsible for the security of your account, including password confidentiality; you must notify us immediately if you suspect unauthorized access to your account. Each user may open only one account; you may not open both a commercial and a professional account type using the same email or identity credentials — the account type selection is permanent. Asinora reserves the right to reject a registration application or suspend/close an existing account, particularly for persons or entities on sanctions lists, those providing false information, or those violating these Terms.
The platform offers a three-tier, FREE verification system to enhance user trust — entirely independent from the paid subscription plans defined in §8: (i) Registered — email verification completed, limited platform access (discovery and listing viewing); (ii) Verified — identity and/or tax ID verification completed, full commercial functionality including initiating deals; (iii) KYB Approved — corporate verification documents reviewed and approved by an analyst, priority matching and featured-profile privileges. Identity and business verification (Know Your Customer / Know Your Business) is performed through a licensed third-party verification provider and may include optical character recognition (OCR), face matching, forgery detection, and sanctions/politically-exposed-person (PEP) screening. Providing false, incomplete, or fraudulent information or documents during verification may result in account suspension, cancellation of prior transactions, and — depending on applicable law — civil or criminal liability. Reaching a given verification level does NOT constitute a guarantee of that user's commercial reliability, financial standing, or the quality of the products/services offered — it only indicates that identity/company information has been verified to the stated extent.
By publishing a listing or request, you represent that the information you enter (including price, quantity, technical specifications, delivery terms) is accurate and current, that you are authorized to publish the underlying product or service, and that it does not violate applicable export control, customs, or sanctions law. Illegal goods or services, dual-use military technology, trade with sanctioned countries or persons, or content infringing intellectual property is strictly prohibited; detection results in immediate removal, possible account suspension, and reporting to relevant authorities. The platform does not pre-screen published content for accuracy, legality, or quality (though automated or sample-based checks may apply); the uploading user bears sole responsibility for the content. Asinora may, at its discretion, remove any content without prior notice. The AI-assisted matching system suggests potential buyers/sellers based on the information entered; these suggestions are advisory, non-binding, and no match is guaranteed to result in commercial success.
NORA is a written and voice AI assistant that accompanies users throughout the platform; it offers trade-process guidance, document draft generation, supplier search suggestions, and payment-term calculations. All output NORA produces (text, suggestions, calculations, document drafts) is INFORMATIONAL and does NOT constitute binding legal, financial, or commercial advice; independent professional advice is recommended before critical decisions. NORA does NOT perform any irreversible, monetary, or legally binding action (initiating escrow payment, releasing funds, electronic signature, publishing a listing) without the user's explicit, on-screen approval. Approving or rejecting a suggested action is always the user's own responsibility. For personalization, NORA stores a short, encrypted summary of past interactions; details are in the Privacy Policy. NORA's infrastructure uses third-party AI providers; data transmitted to them is limited to what is strictly necessary to provide the service.
The platform provides an encrypted messaging system between users. To preserve trust and platform integrity, off-platform communication/payment details shared in messages — such as IBANs, bank account information, and phone numbers — may be automatically detected and filtered (see §11 — Platform Non-Circumvention). The following conduct is strictly prohibited: (a) sharing harassing, threatening, or discriminatory content; (b) impersonating another user or making false statements; (c) using the platform to send unsolicited bulk messages (spam); (d) attempting to circumvent platform security measures, including message filtering; (e) sharing malware or malicious links; (f) collecting or sharing other users' personal data without consent. Violation of this section may result in a warning, account suspension, or permanent closure; serious violations (fraud, illegal activity) may be reported to relevant authorities.
Asinora operates on an introduction/intermediation commission model. Commission rates are displayed transparently on the platform (see /pricing), and any changes are announced at least 30 days in advance. For users on the free (Basic) plan, an advisory fee applies only at trade closing, tiered by transaction size (the percentage decreases as the amount increases); Pro and Business subscription plans are exempt from this fee in exchange for a fixed monthly charge. The advisory fee is automatically deducted when funds are released from escrow; no separate payment is required from the user. The calculation method and current rates are published transparently on the /fees page. Unpaid fees reserve the platform's right to pursue legal action against the relevant user.
Asinora does NOT hold funds between the parties itself; payments are managed via an escrow mechanism through a licensed third-party payment provider (Stripe and/or regional equivalents). The payment provider's own terms of service and privacy policy also apply; amounts held in the escrow account are protected by the payment provider and are not part of Asinora's own assets. Escrow process: (i) the parties approve the deal terms (amount, delivery conditions, payment schedule) through the platform; (ii) the buyer deposits payment into the escrow account, and this amount does not reach the seller directly; (iii) the seller delivers the product/service; (iv) the buyer confirms delivery, or if no objection is raised within the specified period, automatic approval occurs; (v) after approval, the advisory fee/commission is deducted and the remaining amount is transferred to the seller. The platform supports transactions in more than 12 currencies; conversion between currencies is based on current market exchange rates, and exchange-rate risk is borne by the relevant party. Escrow funds are not released to the seller until the buyer confirms delivery or an exception defined in these Terms applies. Asinora is not liable for unforeseeable risks such as the payment provider's insolvency, service discontinuation, or technical malfunction, except where caused by Asinora's own fault.
The platform allows independent professionals who support trade (lawyers, accountants, customs brokers, insurance intermediaries, translators) to create profiles and offer services. The professional verification process includes automated text recognition and forgery detection on the uploaded license document, followed by review by a platform administrator. IMPORTANT DISCLAIMER: The platform does NOT provide, in ANY country, an automatic or real-time integration with the relevant professional chamber, bar association, or official registry. A "verified professional" label or similar means only that the uploaded document was reviewed by a platform administrator and passed OCR/forgery-detection screening — it is NOT an official confirmation that the person currently holds an active license. Before engaging a professional, you are strongly advised to conduct your own due diligence and, where possible, independently verify the relevant official registry. Asinora is not responsible for the quality, accuracy, or outcomes of services provided by professionals on the platform; the professional-client relationship is formed directly between the parties, and Asinora is not a party to it.
The platform offers template-based and AI-assisted tools for generating drafts of commercial documents such as invoices, proforma invoices, and contracts. Documents produced by these tools DO NOT constitute official fiscal or legal documents; they do not replace country-specific official e-invoicing/e-document systems (where such systems exist). For these documents to gain official fiscal/legal validity, the user may need to separately complete relevant official processes in their own country (tax authority approval, notarization, etc.). The party issuing or using the document is responsible for the accuracy of its content and compliance with applicable law; Asinora does not guarantee the accuracy of these documents.
Parties who are introduced through the platform and go through a matching/introduction process are obligated to conduct all commercial transactions arising from that introduction EXCLUSIVELY through the platform for 24 (twenty-four) months from the date of introduction. This obligation exists to prevent parties from agreeing directly off-platform to avoid commission/advisory fees. If a violation of this provision is detected (e.g., evidence of off-platform payment, a report from one of the parties), Asinora reserves the right to claim compensation from the violating party/parties equal to the applicable sector commission rate on the circumvented transaction; this does not limit Asinora's right to pursue other legal remedies. This provision does not apply to a pre-existing commercial relationship between the parties that predates the platform introduction, or to a relationship formed independently, without the platform's involvement.
The platform itself (software, design, trademark, logo, interface) is the intellectual property of Asinora or its licensors; users are granted only a limited, non-exclusive license to use the platform in accordance with these Terms. Reverse-engineering, copying, or creating derivative works from the platform's source code is prohibited. Intellectual property rights in content uploaded by the user (listing text, images, documents) remain with the user; the user grants Asinora a worldwide, royalty-free, sublicensable license to display, process, and present this content to other users for matching/promotion purposes. This license terminates when the account is closed or the content is removed (except for legal retention obligations).
The platform is provided "AS IS" and "AS AVAILABLE". Asinora makes NO express or implied warranty that the platform will be uninterrupted, error-free, or entirely free of security vulnerabilities. Asinora is not liable for damages arising from the performance or interruption of third-party service providers (payment provider, verification provider, hosting provider, AI provider), except where caused by its own fault. Asinora is not a party to any transaction; it makes no warranty regarding any listing, user statement, product/service quality, delivery performance, or payment solvency.
Asinora is NOT the seller or buyer of the product. Responsibility for product quality, delivery, and regulatory compliance rests solely with the parties to the transaction. To the maximum extent permitted by applicable law, Asinora's total liability to any user is LIMITED to the amount of commission/advisory fee Asinora collected on the transaction related to the claim. Asinora shall not be liable under any circumstances for indirect, incidental, special, or consequential damages, including loss of profit or business opportunity. This limitation does NOT apply to damages arising from Asinora's willful misconduct or gross negligence, or to types of liability that applicable law does not permit to be limited (e.g., death or bodily injury caused by willful misconduct or gross negligence).
Asinora may immediately suspend or close an account, without prior notice, if it reasonably believes the account violates these Terms — particularly in cases of suspected fraud, a sanctions-list match, repeated violations, or a threat to platform security. A user may close their account at any time, subject to any ongoing deal/escrow obligations. Account closure does not eliminate obligations that arose before closure, including unpaid commission, ongoing escrow transactions, and the non-circumvention obligation under §11.
When a dispute is opened on a transaction, the Asinora team sets an INTERNAL OPERATIONAL TARGET of beginning initial review within 24 hours and concluding it within a reasonable time (typically 3 business days) — this is not a legal commitment or guarantee, and Asinora is not a formal arbitration body. Missing these targets does not automatically trigger a refund, compensation, or breach of contract. This process does not limit or replace the parties' other legal rights under applicable law, including recourse to courts or consumer-protection bodies. The relevant escrow amount is not released while a dispute is pending.
How your personal data is processed is described in a separate document, the Privacy Policy (/legal/privacy). See also the Data Processing Agreement (/legal/dpa) governing the controller-processor relationship for corporate customers. Accepting these Terms also means you have read and accepted the Privacy Policy.
Asinora shall not be liable for any delay or failure to perform resulting from events beyond its reasonable control, including natural disasters, war, pandemic, government action, internet/infrastructure outages, or third-party service provider disruptions.
These Terms are governed by Greek law. Consumer disputes may be resolved via the EU ODR platform; commercial disputes fall under the exclusive jurisdiction of Athens courts. [LAWYER NOTE: As the platform is now global, this clause requires legal review as to whether it should be replaced with an alternative mechanism such as international commercial arbitration — see lawyer briefing document §5.]
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect. Asinora's failure to exercise any right under these Terms does not constitute a waiver of that right. The user may not assign their rights and obligations under these Terms to a third party without Asinora's prior written consent; Asinora may assign these Terms in connection with a business transfer, merger, or similar restructuring. These Terms may be updated, with at least 30 days' notice given for material changes; continued use of the platform after an update constitutes acceptance of the new Terms.